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Privacy Policy – Shaheen Farouk Design

Effective Date: January 01, 2025

At Shaheen Farouk Design, we are committed to your privacy. This policy describes the information we collect, how we use it, and your rights and choices. By using any of our websites or mobile applications or those of our affiliated brands, including Crate and Kids, CB2, and Hudson Grace (collectively, the “Website”), or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy. Please remember that your use of the Website is also subject to our Terms of Use.

This policy only applies if you interact with us as a consumer. If you are a job applicant or former employee and a resident of California, please see the section below regarding “Your Rights and Choices,” as well as our Job Applicant Privacy Notice, which was made available to you during the application process. If you are a Crate and Barrel associate, please see the separate Associate Privacy Policy that has been made available to you. If you are a Canadian resident, please review our Canadian Privacy Policy to learn more about our privacy practices that apply to you.

This policy applies to visitors, customers, and users interacting with Shaheen Farouk Design for personal or commercial purposes. Your use of this website is also governed by our Terms of Use.

          Important:

• If you are a job applicant, employee, or contractor, please refer to the specific policy provided during your onboarding or application process.

• If you are a resident of California, Canada, the European Union, or the Gulf Cooperation Council (GCC) countries, additional rights may apply to you. Please review the relevant sections under Your Rights and Choices.

We are fully committed to complying with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and data protection guidelines in the Gulf region.

Overview
In this section, we provide a brief overview regarding the types of information we collect, how we use it, whether we sell it, and how long we keep it. We provide more detail in the sections that follow.

What personal information do we collect?
We collect the following categories of personal information: Identifiers, Geolocation Data, Financial Information, Demographic Information, Audio or Visual Information, Internet or Other Electronic Network Activity Information, and Commercial Information.
How do you use my information?
We use your information to facilitate purchases, offer services, send promotional communications, improve our services, offerings, and customer relations, and administer your account. We also use it for analytics and legal and fraud prevention purposes.
Do you sell or share my information?
While we do not share consumer data in exchange for money, we sometimes disclose information in exchange for valuable consideration. We also share data for targeted advertising.
How long do you keep my information?
We retain your information for the period specified in our retention policy, unless legally required to keep it longer.

Categories & Types of Information We Collect

In the last 12 months, we have collected the following categories and types of information from consumers:

Identifiers: first and last name, email address, mailing address, ZIP code, phone number
Geolocation Data: general location based on IP address; more precise location if you connect to our store Wi-Fi or opt to Buy Online, Pick Up in Store and voluntarily inform us that you have arrived at the store and want us to bring your purchases to your car

• Note that collection of precise geolocation data may be deemed “sensitive” under certain U.S. state privacy laws; in order to collect data through Wi-Fi connections, you must connect to our store Wi-Fi, and then we use a service provider to collect certain device information, like device ID and location; additional personal information is only collected

• if you consent to that collection; to learn more about customer location and your choices from our service providers, visit www.smart-places.org
  If you do not consent to precise geolocation, do not connect to our store Wi-Fi or share with us that you have arrived at the store for a pickup. 
•  

Financial Information: credit card, debit card and bank account information
Demographic Information: information about your household and dwelling, gender, age range, income range, and other demographic information

Audio or Visual Information: customer service audio and security video recordings
Internet or Other Electronic Network Activity Information: IP address, user agent, and activity on and
interaction with our Website, including via managed chat or chatbot functions
Commercial Information: information about products or services you purchased, or considered buying, from us.

Sources of Information We Collect

We collect information from the following sources: 

You: we collect identifiers, like contact and shipping information; demographic information; financial information, like payment information; commercial information; audio recordings via customer service calls; and geolocation when you opt to pick up online purchases in store from you
Third Parties and Service Providers: we collect identifiers, such as contact information, as well as demographic information from industry data consortiums and other third party data aggregators
Passive/Technical Collection: we collect internet or other electronic activity, such as your interactions with our Website, using technologies such as cookies and from certain service providers, as well as using tools such as Google Analytics or Adobe Analytics (you can learn more about how they use data, and how you can control it, by reviewing Adobe’s Privacy Policy and Google’s Privacy Policy); we also collect geolocation data from your devices when you connect to store Wi-Fi or buy online and pick up in store, as described above.

How We Use Your Information

To facilitate your purchases: we may use identifying, financial, and commercial information to process your order and payment, connect that order to your account, ship the order, provide you with technical support and assistance, and communicate with you about the purchase via phone, managed chat, chatbot, text, email, or other means.

To offer services: we may use your identifying and commercial information to offer you services such as a Gift Registry, Design Services, the Trade Program, or customer service support (e.g., via email, phone, text, or chat); we use your precise geolocation to bring your purchase to your car when you opt to use our Buy Online, Pick up in Store, curbside pickup option or when offering in-store Wi-Fi.

To send you promotional communications: we may use your identifying and commercial information to contact you by email, send you a push notification on your phone, or mail you our catalogs to inform you about products, services, and promotions that we think will be of interest to you (participation in our catalog mailing list is not open to users from EU locations)

To improve our services, offerings, and customer relations: we use your internet or other electronic network activity information to understand how our services are used, including how you interact with our Website and advertising, in order to make improvements to our Website; we also use commercial information and information you provide to us through feedback, surveys, suggestions, and other communication channels to provide you with a more personalized shopping experience and to improve our services, offerings, and customer relations,

In connection with your account: there are certain scenarios in which orders you place while not logged into your online account will be visible in your account order history; in particular, online orders placed as a guest, orders placed with the call center, and orders placed in store will be visible in your online account order history if an email address provided during the transaction matches the email address associated with the online account, or if you paid using a credit card that is a saved payment method in the online account.

For analytics: we use your identifying information, internet or other electronic network activity, commercial information, demographic information, and geolocation data to analyze preferences, trends, and statistics
For legal and fraud prevention purposes: we may use your information to comply with our legal obligations, protect your rights, our rights, and others’ rights, and prevent fraud and abuse.
As noted above, if you do not consent to our collection or use of your precise geolocation, do not connect to our store Wi-Fi or share with us that you have arrived at the store for a pickup.

How We Share, Disclose, or Sell Your Information

We do not sell your personal information. However, we may share it with trusted third-party partners who help us operate our business and deliver our services—such as payment processors, shipping companies, marketing platforms, and IT service providers. These partners are required to keep your data secure and use it only for the purpose of supporting our services. We may also disclose your information if required by law or to protect our legal rights. In the event of a business sale or merger, your data may be transferred as part of the business assets. We comply with all applicable privacy laws in the EU (GDPR), the US (CCPA), and the Gulf region, and you have the right to request information about how your data is used or shared at any time.

Your right and Choices

You have the right to access, correct, update, or delete your personal information at any time. You can also choose to opt out of marketing emails or limit how we use your data. If you’re located in the EU, you have additional rights under GDPR, including the right to data portability and to object to certain types of processing. If you’re a resident of California, you may request details about how we collect and share your information under the CCPA. We respect your privacy rights and will respond to any requests promptly. To make a request or manage your preferences, please contact us at help@shaheenfaroukdesign.com

How Long We keep Your Information

We keep your personal information only for as long as necessary to fulfill the purposes we collected it for, including to complete your purchases, provide customer support, comply with legal requirements, resolve disputes, and enforce our agreements. The exact retention period depends on the type of data and our legal obligations, but we do not keep your data longer than needed. When your information is no longer required, we securely delete or anonymize it.

Notice Of Financial Incentive 

From time to time, Shaheen Farouk Design may offer special discounts, promotions, or loyalty rewards in exchange for your personal information—such as your name, email address, or phone number. These programs are completely optional, and you can choose whether or not to participate. We offer these incentives to enhance your experience and keep you informed about new products and exclusive offers. The value you receive (e.g., a discount or free item) is reasonably related to the value of the data you provide. You have the right to opt in or out of these programs at any time. If you wish to withdraw from a promotion or request more details, please contact us at help@shaheenfaroukdesign.com

Protecting Your Children’s Privacy

Our website and services are not intended for use by children under the age of 13 (or the minimum age required in your country). We do not knowingly collect, use, or store personal information from anyone under this age. If we become aware that we have collected personal data from a child without verified parental consent, we will take steps to delete the information immediately. If you believe a child has provided us with personal data, please contact us at help@shaheenfaroukdesign.com

Social media & User generated Content

By tagging Shaheen Farouk Design or using our hashtags on social media platforms, you grant us permission to repost, share, or feature your content on our website, social media pages, or marketing materials. This includes photos, videos, reviews, or comments that reference our products or brand. We will always credit you when possible. If you prefer that we do not use your content, please contact us at [Insert Contact Email], and we will remove it upon request. Please note that any content you post publicly should not include offensive, unlawful, or infringing material.

Interactive Services (Chatbot, managed Chat, Live Showroom, Etc.)  Consent and Disclaimers

By using our interactive services—including our website Chabot, managed live chat, WhatsApp communication, or virtual showroom—you agree to allow Shaheen Farouk Design to collect and use the information you provide during these interactions for customer support, order processing, and service improvement. Conversations may be monitored or recorded for quality assurance purposes. While we take every step to protect your data, we recommend not sharing sensitive personal or payment information through these platforms. Use of these services is voluntary, and by continuing the conversation, you consent to this use of your information. If you have concerns, you may contact us directly at help@shaheenfaroukdesign.com

Dispute Resolution, Arbitration Agreement & Waiver Of Certain Rights

In the event of a dispute between you and Shaheen Farouk Design, we encourage you to first contact us directly at  accounting@shaheenfaroukdesign.com to seek an informal resolution. If a resolution cannot be reached, and unless prohibited by local law, you agree that any claims or disputes arising from your use of our website, products, or services will be resolved through binding individual arbitration, rather than in court. This means you waive your right to a jury trial and to participate in class actions or class-wide proceedings. Arbitration will be conducted in accordance with the rules of a recognized arbitration body and held in a mutually agreed location. This clause does not limit your rights under applicable consumer protection laws in your jurisdiction.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we do, we will revise the “Last Updated” date at the top of this page. If the changes are significant, we will notify you by email or through a notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our website after any updates means you accept the revised policy.

Contact Information  

For questions or concerns regarding your data:

Email: help@shaheenfaroukdesign.com
Phone: +20 10 50337418
Mailing Address: 32 Mahmoud Younes St. Smouha, Alexandria, Egypt